Return and Refund Policy
Effective Date: [20/10/2024]
At DoctorKM, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
Returns
- Eligibility for Returns:
- Items must be returned within 30 days of receipt.
- Products must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as personalised or perishable goods, may not be eligible for returns.
- Return Process:
- To initiate a return, please contact our customer service team at [phkhalid@gmail.com].
- Provide your order number and reason for the return.
- You will receive instructions on how to return the item.
Refunds
- Processing Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
- Shipping Costs:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
- If you received a defective or damaged item, please contact us immediately. We will replace the item at no additional cost to you.
Contact Us
For any questions regarding returns or refunds, please reach out to our customer service team at phkhalid@gmail.com.
Thank you for shopping with DoctorKM!